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2.6 KiB
Markdown
56 lines
No EOL
2.6 KiB
Markdown
# Debugging Tautulli
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This page guides you through some common debugging steps to verify the
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information in Tautulli.
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## Activity
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_Triple_ clicking on the word `ACTIVITY` at the top of the Tautulli page will
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open up the raw XML file on your Plex server that Tautulli is parsing in order
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to show you the current activity on the server.
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If you are accessing Tautulli from outside your network and the address that
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Tautulli uses to connect to Plex isn't available you will need to fix the
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location in the address bar. If you find yourself using this XML shortcut often
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you can have Tautulli automatically override the link for you by shutting down
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Tautulli, editing `config.ini`, and editing the `pms_url_override` value to the
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public location of your Plex server.
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_Note:_ Your browser will likely block this at first since it is a pop-up!
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You'll need to allow pop-ups in your browser for your Tautulli domain,
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instructions for the Chrome browser can be found
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[here](https://support.google.com/chrome/answer/95472?co=GENIE.Platform%3DDesktop&hl=en).
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## Stream Info
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You can view the information that Tautulli has parsed from the raw XML data for
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a particular stream by _single_ clicking on the `STREAM` word in an activity
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card:
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This information can be handy to check against when using text parameters or
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conditions in a Notification Agent.
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## More XML Shortcuts
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Similar to triple clicking on the word `ACTIVITY` on the home page, if you _triple_
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click on one of the following you will be brought to the XML that the data is
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being generated from:
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* "All Libraries" on the Libraries page
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* "All Users" on the Users page
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* "Synced Items" on the Synced Items page
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* "PLEX MEDIA SERVER" under Settings -> Plex Media Server
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* The [last breadcrumb](https://i.imgur.com/rkxFUxm.png) on any media info page
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* "RECENTLY ADDED" on the home page
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## Scheduled Tasks
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Under Settings -> Help & Info Tautulli shows you a listing of the scheduled tasks currently active on your system. You can click on the following tasks to get a pop-up with a detailed listing of their relevant information:
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* _Check for active sessions_
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* Click for a listing of currently active sessions and when they will be flushed to the database if Plex fails to send a stop event for them
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* _Check for recently added items_
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* Click for a listing of items that Tautulli has recently seen get added to Plex, and when they are scheduled to be announced |