diff --git a/_faqs/2013-03-04-where-can-i-find-greenshots-log-file.markdown b/_faqs/2013-03-04-where-can-i-find-greenshots-log-file.markdown index 1d7594e17..031b0e3c8 100644 --- a/_faqs/2013-03-04-where-can-i-find-greenshots-log-file.markdown +++ b/_faqs/2013-03-04-where-can-i-find-greenshots-log-file.markdown @@ -8,17 +8,25 @@ permalink: /faq/where-can-i-find-greenshots-log-file/ tags: [] --- -

In case you encounter things not working as expected in Greenshot, the log file might help use to help you: it hopefully contains some information on what went wrong, and maybe even why.
-Greenshot's log file is called Greenshot.log. Depending on which version of Greenshot you are using on which version of Windows, the log file can be found in one of the following directories:

-

If you are using the installer version of Greenshot, the file is stored in your (local) application data folder, which is a path like

- -

If you are using the ZIP version of Greenshot, the file is stored within the directory where you unzipped Greenshot to. This allows you to put Greenshot e.g. on a memory stick and use it as a portable application.

-

Shortcut: if you want to have a look at the log file quickly, you can right-click Greenshot's systray icon, select "About Greenshot" and hit the L key on your keyboard - Greenshot.log will open in your default text editor.

-

If you want to provide your log file along with a bug report, it might be a good idea to rename Greenshot.log to something else and reproduce the error again. A fresh Greenshot.log will be created, but its file size will be a lot smaller, since previous log messages are not included (which usually do not provide further information about the actual problem anyway).

-

See also:
-Where should I report bugs?
-Where does Greenshot store its configuration settings?
-Is Greenshort really portable?

+In case you encounter things not working as expected in Greenshot, the log file might help you: it hopefully contains some information on what went wrong, and maybe even why. +Greenshot's log file is called Greenshot.log. Depending on which version of Greenshot you are using on which version of Windows, the log file can be found in one of the following directories: + +**If you are using the installer version of Greenshot**, the file is stored in your (local) application data folder, which is a path like + +* `C:\Users\%USERNAME%\AppData\Local\Greenshot\` in Windows Vista and newer version or +* `C:\Documents and Settings\%USERNAME%\Local Settings\Application Data\Greenshot\` in Windows XP + + +**If you are using the ZIP version of Greenshot**, the file is stored within the directory where you unzipped Greenshot to. This allows you to put Greenshot e.g. on a memory stick and use it as a portable application. + +Shortcut: if you want to have a look at the log file quickly, you can right-click Greenshot's systray icon, select "About Greenshot" and hit the L key on your keyboard - Greenshot.log will open in your default text editor. + +If you want to provide your log file along with a bug report, it might be a good idea to rename Greenshot.log to something else and reproduce the error again. A fresh Greenshot.log will be created, but its file size will be a lot smaller, since previous log messages are not included (which usually do not provide further information about the actual problem anyway). + +**See also:** + +* [How can I turn off logging?](/faq/how-can-i-turn-off-logging/) +* [How can I make Greenshot write debug information to its log file?](/faq/how-can-i-make-greenshot-write-debug-information-to-its-log-file/) +* [Where should I report bugs?](/faq/where-should-i-report-bugs/) +* [Where does Greenshot store its configuration settings?](/faq/where-does-greenshot-store-its-configuration-settings/) +* [Is Greenshort really portable?](/faq/is-greenshort-really-portable/) diff --git a/_faqs/2018-03-24-how-can-i-make-greenshot-write-debug-information-to-its-log-file.markdown b/_faqs/2018-03-24-how-can-i-make-greenshot-write-debug-information-to-its-log-file.markdown new file mode 100644 index 000000000..91e212ae8 --- /dev/null +++ b/_faqs/2018-03-24-how-can-i-make-greenshot-write-debug-information-to-its-log-file.markdown @@ -0,0 +1,27 @@ +--- +layout: faq +status: publish +published: true +title: How can I make Greenshot write debug information to its log file? +tags: [] + +--- +Whenever you experience unexpected behavior in Greenshot, it is a good idea to consult [Greenshot's log file](/faq/where-can-i-find-greenshots-log-file/) - it's also helpful for us if you attach the relevant part of it when submitting a bug report to us. If the log output is not detailed enough for you (or us) to track down the issue, it is also possible to have some more detailed logging. + +Therefore, locate the file log4net.xml, which is located in the same folder as the Greenshot.exe file. Create a backup of that file and open it in a text editor. (Note: if Greenshot is installed in your "Programs" directory, you might need to do this as Windows administrator.) + +Instead of + + + +you can insert + + + +to get more details in the log file. + + +**See also:** + +* [Where can I find Greenshot's log file?](/faq/where-can-i-find-greenshots-log-file/) +* [How can I turn off logging?](/faq/how-can-i-turn-off-logging/) diff --git a/_faqs/2018-03-24-how-can-i-turn-off-logging.markdown b/_faqs/2018-03-24-how-can-i-turn-off-logging.markdown new file mode 100644 index 000000000..badf6b9a7 --- /dev/null +++ b/_faqs/2018-03-24-how-can-i-turn-off-logging.markdown @@ -0,0 +1,27 @@ +--- +layout: faq +status: publish +published: true +title: How can I turn off logging? +tags: [] + +--- +To turn off logging, locate the file log4net.xml, which is located in the same folder as the Greenshot.exe file. Create a backup of that file and open it in a text editor. (Note: if Greenshot is installed in your "Programs" directory, you might need to do this as Windows administrator.) + +Instead of + + + +you can insert + + + +to turn off logging completey or + + + + +**See also:** + +* [Where can I find Greenshot's log file?](/faq/where-can-i-find-greenshots-log-file/) +* [How can I make Greenshot write debug information to its log file?](/faq/how-can-i-make-greenshot-write-debug-information-to-its-log-file/)