Migrated all FAQ pages

Original URL scheme preserved. Markdown files need some cleanup though
* replace HTML with markdown
* fix links to other FAQ
* eventually get rid of WP-related front matter
* cosmetics for FAQ overview page
This commit is contained in:
JKlingen 2015-03-18 03:33:00 +01:00
commit c1a7009945
30 changed files with 776 additions and 28 deletions

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@ -10,13 +10,25 @@ github_username: greenshot
facebook: Greenshot.Tool
googleplus: 108405649004966849465
openhub_project: greenshot
collections:
- faqs
faqs:
output: true
permalink: /faq/:title/
defaults:
-
scope:
path: "faq"
type: "faqs"
values:
layout: "faq"
# Build settings
markdown: redcarpet
permalink: pretty
exclude: ['README.md', 'Gemfile.lock', 'Gemfile', 'CNAME', 'LICENSE']
exclude: ['README.md', 'Gemfile.lock', 'Gemfile', 'CNAME', 'LICENSE', '*.sh']
gems:
- jemoji

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---
layout: faq
status: publish
published: true
title: How can I backup my Greenshot configuration? Or transfer it to another machine?
author:
display_name: greenshot
login: admin
email: greenshot-developers@lists.sourceforge.net
url: http://getgreenshot.org/
author_login: admin
author_email: greenshot-developers@lists.sourceforge.net
author_url: http://getgreenshot.org/
wordpress_id: 601
wordpress_url: http://getgreenshot.org/?post_type=faq&p=601
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tags: []
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---
<p>Greenshot's configuration is stored within a single file called Greenshot.ini. You can either find it in the program directory (if you are using the ZIP distribution) or in Greenshot's AppData directory (if you used the installer), which is located in your user profile's directory (e.g. in Windows 7 it is something like C:\Users\USERNAME\AppData\Roaming\Greenshot\).<br />
If you want to backup your configuration, simply copy the Greenshot.ini file to another place. You can even transfer your configuration to a Greenshot installation on another machine, simply copy the file over to the target installation. Just make sure that Greenshot is not running while doing so.</p>

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---
layout: faq
status: publish
published: true
title: Is Greenshort really portable?
author:
display_name: greenshot
login: admin
email: greenshot-developers@lists.sourceforge.net
url: http://getgreenshot.org/
author_login: admin
author_email: greenshot-developers@lists.sourceforge.net
author_url: http://getgreenshot.org/
wordpress_id: 600
wordpress_url: http://getgreenshot.org/?post_type=faq&#038;p=600
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---
<p>It depends on your definition of portability. Some people would argue that it is not, because it needs to have the Microsoft .NET framework 2.0 or later installed. As this is already the case on most computers, we regard Greenshot as portable. If you prefer portability over an easy install, download the ZIP distribution from our <a href="/version-history/">version history</a>, unpack its contents to your hard disc or a USB stick and start Greenshot.exe. If you do not know whether .NET framework is installed on your computer, simply <a href="/downloads/">download the latest Greenshot installer</a>, it will check for .NET and offer to install it if it is missing.</p>
<p>By depending on the .NET framework, Greenshot obviously also needs a Microsoft Windows operation system to work.</p>
<p><strong>See also</strong><br />
<a href="/faq/will-there-ever-be-a-greenshot-version-for-linux-or-mac/" title="Will there ever be a Greenshot version for Linux or Mac?">Will there ever be a Greenshot version for Linux or Mac?</a></p>

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---
layout: faq
status: publish
published: true
title: Will there ever be a Greenshot version for Linux or Mac?
author:
display_name: greenshot
login: admin
email: greenshot-developers@lists.sourceforge.net
url: http://getgreenshot.org/
author_login: admin
author_email: greenshot-developers@lists.sourceforge.net
author_url: http://getgreenshot.org/
wordpress_id: 604
wordpress_url: http://getgreenshot.org/?post_type=faq&#038;p=604
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categories: []
tags: []
comments: []
---
<p>Probably not, at least not in the near future. Greenshot is written with the Microsoft .NET framework, which does not run on Linux or iOS systems. Of course there is <a href="http://www.mono-project.com/" title="mono">mono</a> which allows runnning .NET apps on operation systems other than Windows, however it does neither support Windows Forms nor WPF, which would make it impossible to reuse Greenshot's existing code base. As we would rather not maintain multiple code bases, there are currently no plans to create a Greenshot version for Linux.</p>

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@ -0,0 +1,27 @@
---
layout: faq
status: publish
published: true
title: Will there ever be a Portable Apps version of Greenshot?
author:
display_name: greenshot
login: admin
email: greenshot-developers@lists.sourceforge.net
url: http://getgreenshot.org/
author_login: admin
author_email: greenshot-developers@lists.sourceforge.net
author_url: http://getgreenshot.org/
wordpress_id: 605
wordpress_url: http://getgreenshot.org/?post_type=faq&#038;p=605
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categories: []
tags: []
comments: []
---
<p>Actually, there is. With Greenshot 1.1 we have released an additional installer in PortableApps format, you can download it from our <a href="http://getgreenshot.org/version-history/">version history</a>.<br />
You might also want to try our portable ZIP distribution, which is available for download on the same page.</p>
<p><strong>See also</strong><br />
<a href="http://getgreenshot.org/faq/is-greenshort-really-portable/" title="Is Greenshort really portable?">Is Greenshort really portable?</a></p>

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@ -0,0 +1,28 @@
---
layout: faq
status: publish
published: true
title: How can I avoid Greenshot opening a browser window at the end of the installation
process?
author:
display_name: greenshot
login: admin
email: greenshot-developers@lists.sourceforge.net
url: http://getgreenshot.org/
author_login: admin
author_email: greenshot-developers@lists.sourceforge.net
author_url: http://getgreenshot.org/
wordpress_id: 744
wordpress_url: http://getgreenshot.org/?post_type=faq&#038;p=744
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categories: []
tags: []
comments: []
---
<p>Currently, there is no way to turn this off. If you cannot live with it doing so, we recommend using the ZIP distribution instead of the installer.</p>
<p>Please remember: Greenshot is free of charge, and the program itself is free of advertising or nagging. There are only few ways to generate at least a little income to cover our expenses, namely donations and website advertising (which needs traffic to work). For Greenshot it's crucial that people know (and visit) <a href="http://getgreenshot.org">getgreenshot.org</a>. We kindly ask for your understanding.</p>
<p><strong>See also</strong><br />
<a href="/faq/what-can-i-do-to-support-the-development-of-greenshot/" title="What can I do to support the development of Greenshot?">What can I do to support the development of Greenshot?</a></p>

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@ -0,0 +1,26 @@
---
layout: faq
status: publish
published: true
title: What can I do to support the development of Greenshot?
author:
display_name: greenshot
login: admin
email: greenshot-developers@lists.sourceforge.net
url: http://getgreenshot.org/
author_login: admin
author_email: greenshot-developers@lists.sourceforge.net
author_url: http://getgreenshot.org/
wordpress_id: 747
wordpress_url: http://getgreenshot.org/?post_type=faq&#038;p=747
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categories: []
tags: []
comments: []
---
<p>There are several ways to <a href="/support-greenshot/">show your appreciation for Greenshot</a>, Paypal, Flattr, direct transfer or the Amazon affiliate program.</p>
<p>Greenshot is free of charge <strong>and</strong> free of ads, however some of our costs are covered by website advertising. If you are using adblocking software, you can do us a favor if you disable it for <a href="http://getgreenshot.org/">getgreenshot.org</a>.</p>
<p>Also: spread the word! Let people know that you like Greenshot, tell your colleagues, friends, family, fellow students. And all those other folks at Facebook, Google+, Twitter, etc. of course.</p>

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@ -0,0 +1,26 @@
---
layout: faq
status: publish
published: true
title: Whenever I try to start Greenshot, I get a message "An instance of Greenshot
is already running".
author:
display_name: greenshot
login: admin
email: greenshot-developers@lists.sourceforge.net
url: http://getgreenshot.org/
author_login: admin
author_email: greenshot-developers@lists.sourceforge.net
author_url: http://getgreenshot.org/
wordpress_id: 743
wordpress_url: http://getgreenshot.org/?post_type=faq&#038;p=743
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categories: []
tags: []
comments: []
---
<p>By default, Greenshot is designed to start up automatically with Windows. You can change this either during the installation process or in Greenshot's settings dialog.</p>
<p>If you did not change this option, you do not have to start Greenshot manually, it is already running in the background, just waiting for you to interact with it. You can verify that it is running by identifying the Greenshot icon in your systray. You can start taking screenshot simply by right-clicking the icon or hitting the <kbd>Print</kbd> key.</p>

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---
layout: faq
status: publish
published: true
title: Greenshot uses x MB of my RAM, why is that?
author:
display_name: greenshot
login: admin
email: greenshot-developers@lists.sourceforge.net
url: http://getgreenshot.org/
author_login: admin
author_email: greenshot-developers@lists.sourceforge.net
author_url: http://getgreenshot.org/
wordpress_id: 817
wordpress_url: http://getgreenshot.org/?post_type=faq&#038;p=817
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categories: []
tags: []
comments: []
---
<p>Before talking about memory usage, let's make sure we are talking the same language: there are some points to notice, and a lot of things that are easily misunderstood.</p>
<ol>
<li>Which Greenshot version are you using? If it is not the latest stable release, please <a href="http://getgreenshot.org/downloads/" title="Downloads">upgrade</a>. Older versions had some memory issues, which we have fixed with version 1.0.</li>
<li>Which tool are you using to measure the memory usage of a program? If it is task manager, you should be aware that the displayed usage is probably higher than the actual value. If memory is available, Windows usually reserves more for running processes than actually needed. You might want to read our blog post about <a href="http://getgreenshot.org/2010/07/24/a-few-words-on-memory-usage-or-working-set-vs-private-working-set/">working set vs. private working set</a> for more information.</li>
<li>In which workflow situation did you encounter the memory usage that you think is too high? Of course, the actual memory usage varies depending on many factors, but when you start Greenshot, the memory usage should be somewhat consistent. When you start to work with it, of course it will go up, the bigger your screenshot, the more memory is needed to process it. After finishing your work and closing image editor windows, the memory usage should go down again. But this does not necessarily happen right away! Even though we mark certain objects as disposable (i.e. no longer needed), the .NET framework and/or Windows may decide to keep them in memory a bit longer for performance reasons.</li>
<li>If you want Greenshot to try to free your RAM from these objects earlier, there is an option in Greenshot's expert settings tab called "Minimize memory footprint". Be aware that checking it might result in loss of performance; that is why we advice not to use it and leave garbage collection (that's what nerds call cleaning up unneeded stuff from memory) to the .NET framework.</li>
<li>Speaking of .NET: it is well known that applications developed on top of the .NET framework often need some extra memory, this is a trade-off one has to consider. As always, there are pros and contras.</li>
</ol>
<p>By now, you probably have an idea that we have had our share of investigation regarding memory usage, we also have optmized a lot. And you can be sure that we are constantly having an eye on it, looking out for possible room for further improvement, keeping the RAM in mind while changing and adding the code. So, general feature requests like "reduce memory footprint" are not likely to change our way of working, since we care about this anyway :)<br />
However, if you have strong indication that Greenshot does not free memory permanently, you should tell us more details about the circumstances. If you encounter a situation which lets memory usage grow more and more after repeatedly doing the same thing, maybe you have actually found a memory leak we are not yet aware of. In these cases, please <a href="getgreenshot.org/tickets/">let us know</a>, including <a href="http://getgreenshot.org/2013/02/07/constructive-feedback-is-always-welcome/">information about your system and an exact description how to reproduce the behavior</a>. We'll have a look at it.</li>
</ol>

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@ -0,0 +1,36 @@
---
layout: faq
status: publish
published: true
title: Where does Greenshot store its configuration settings?
author:
display_name: greenshot
login: admin
email: greenshot-developers@lists.sourceforge.net
url: http://getgreenshot.org/
author_login: admin
author_email: greenshot-developers@lists.sourceforge.net
author_url: http://getgreenshot.org/
wordpress_id: 818
wordpress_url: http://getgreenshot.org/?post_type=faq&#038;p=818
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categories: []
tags: []
comments: []
---
<p>Greenshot keeps its configuration in a file called Greenshot.ini.<br />
Its storage location depends on which version of Greenshot you are using as well as your Windows version:</p>
<p><strong>If you are using the installer version of Greenshot</strong>, the file is stored in your (roaming) application data folder, which is a path like</p>
<ul>
<li><code>C:\Users\%USERNAME%\AppData\Roaming\Greenshot\</code> in Windows Vista and newer version or </li>
<li><code>C:\Documents and Settings\%USERNAME%\Application Data\Greenshot\</code> in Windows XP</li>
</ul>
<p><strong>If you are using the ZIP version of Greenshot</strong>, the file is stored within the directory where you unzipped Greenshot to. This allows you to put Greenshot e.g. on a memory stick and use it as a portable application.</p>
<p>If you want to have a look at the configuration file or need to change something (be careful!), right-click Greenshot's systray icon, select "About Greenshot" and hit the <kbd>I</kbd> key on your keyboard - Greenshot.ini will open in your default text editor.</p>
<p><strong>See also:</strong><br />
<a href="http://getgreenshot.org/faq/where-does-greenshot-store-its-configuration-settings/">Where does Greenshot store its configuration settings?</a><br />
<a href="http://getgreenshot.org/faq/what-is-the-best-way-to-control-greenshots-configuration-at-install-time/">What is the best way to control Greenshots configuration at install time?</a><br />
<a href="/faq/is-greenshort-really-portable/">Is Greenshort really portable?</a></p>

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---
layout: faq
status: publish
published: true
title: Do I have to pay for using Greenshot?
author:
display_name: greenshot
login: admin
email: greenshot-developers@lists.sourceforge.net
url: http://getgreenshot.org/
author_login: admin
author_email: greenshot-developers@lists.sourceforge.net
author_url: http://getgreenshot.org/
wordpress_id: 857
wordpress_url: http://getgreenshot.org/?post_type=faq&#038;p=857
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tags: []
comments: []
---
<p>Greenshot is free in terms of the <a href="https://en.wikipedia.org/wiki/GPL">GNU General Public License (GPL)</a>. Basically, that means that end users may use this program free of charge for private as well as commercial purposes. This is probably the case for the large majority of use cases.<br />
Restrictions apply e.g. with regard to modification, derivation and redistribution of the program's source code. Please have a look at the licence text of the GPL; if you are not sure about its meaning, you should probably consult your lawyer, as we cannot give legal advice.</p>

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---
layout: faq
status: publish
published: true
title: Where can I find Greenshot's log file?
# override permalink for to keep old URLs intact
permalink: /faq/where-can-i-find-greenshots-log-file/
author:
display_name: greenshot
login: admin
email: greenshot-developers@lists.sourceforge.net
url: http://getgreenshot.org/
author_login: admin
author_email: greenshot-developers@lists.sourceforge.net
author_url: http://getgreenshot.org/
wordpress_id: 858
wordpress_url: http://getgreenshot.org/?post_type=faq&#038;p=858
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categories: []
tags: []
comments: []
---
<p>In case you encounter things not working as expected in Greenshot, the log file might help use to help you: it hopefully contains some information on what went wrong, and maybe even why.<br />
Greenshot's log file is called Greenshot.log. Depending on which version of Greenshot you are using on which version of Windows, the log file can be found in one of the following directories:</p>
<p><strong>If you are using the installer version of Greenshot</strong>, the file is stored in your (local) application data folder, which is a path like</p>
<ul>
<li><code>C:\Users\%USERNAME%\AppData\Local\Greenshot\</code> in Windows Vista and newer version or </li>
<li><code>C:\Documents and Settings\%USERNAME%\Local Settings\Application Data\Greenshot\</code> in Windows XP</li>
</ul>
<p><strong>If you are using the ZIP version of Greenshot</strong>, the file is stored within the directory where you unzipped Greenshot to. This allows you to put Greenshot e.g. on a memory stick and use it as a portable application.</p>
<p>Shortcut: if you want to have a look at the log file quickly, you can right-click Greenshot's systray icon, select "About Greenshot" and hit the <kbd>L</kbd> key on your keyboard - Greenshot.log will open in your default text editor.</p>
<p>If you want to provide your log file along with a bug report, it might be a good idea to rename Greenshot.log to something else and reproduce the error again. A fresh Greenshot.log will be created, but its file size will be a lot smaller, since previous log messages are not included (which usually do not provide further information about the actual problem anyway).</p>
<p><strong>See also:</strong><br />
<a href="/faq/where-should-i-report-bugs/">Where should I report bugs?</a><br />
<a href="/faq/where-does-greenshot-store-its-configuration-settings/">Where does Greenshot store its configuration settings?</a><br />
<a href="/faq/is-greenshort-really-portable/">Is Greenshort really portable?</a></p>

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@ -0,0 +1,27 @@
---
layout: faq
status: publish
published: true
title: Where should I report bugs?
author:
display_name: greenshot
login: admin
email: greenshot-developers@lists.sourceforge.net
url: http://getgreenshot.org/
author_login: admin
author_email: greenshot-developers@lists.sourceforge.net
author_url: http://getgreenshot.org/
wordpress_id: 860
wordpress_url: http://getgreenshot.org/?post_type=faq&#038;p=860
date: !binary |-
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categories: []
tags: []
comments: []
---
<p>If you think you enountered an error, feel free to create a bug report ticket in our ticketing system at Sourceforge. You can find the link on the right-hand side of our website, along with other ways to get help and/or in touch.<br />
Please note: we have better chances of being more helpful more quickly if you provide more information about the issue and the circumstances in which it occurred. Please refer to <a href="http://getgreenshot.org/2013/02/07/constructive-feedback-is-always-welcome/">this list of useful information when reporting a bug</a>.</p>
<p><strong>See also:</strong><br />
<a href="/faq/where-can-i-find-greenshots-log-file/">Where can I find Greenshots log file?</a></p>

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---
layout: faq
status: publish
published: true
title: Why does the Print key not work in some windows?
author:
display_name: greenshot
login: admin
email: greenshot-developers@lists.sourceforge.net
url: http://getgreenshot.org/
author_login: admin
author_email: greenshot-developers@lists.sourceforge.net
author_url: http://getgreenshot.org/
wordpress_id: 861
wordpress_url: http://getgreenshot.org/?post_type=faq&#038;p=861
date: !binary |-
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categories: []
tags: []
comments: []
---
<p>If you are using Windows Vista or later and have Greenshot running without admininstrator privileges, while the currently active (i.e. focused) program window is running <strong>with</strong> administrator privileges, Windows' User Account Control will not notify Greenshot that the <kbd>Print</kbd> key has been pressed.</p>
<p>However there are some easy workarounds for this problem:</p>
<ul>
<li>Run Greenshot with administrator privileges.</li>
<li>Click somewehere else (e.g. task bar) to deactivate the current window, before hitting the <kbd>Print</kbd> key.</li>
<li>Use Greenshot's systray context menu to create a screen capture.</li>
</ul>

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---
layout: faq
status: publish
published: true
title: How can I use the Windows key as global hotkey for Greenshot?
author:
display_name: greenshot
login: admin
email: greenshot-developers@lists.sourceforge.net
url: http://getgreenshot.org/
author_login: admin
author_email: greenshot-developers@lists.sourceforge.net
author_url: http://getgreenshot.org/
wordpress_id: 862
wordpress_url: http://getgreenshot.org/?post_type=faq&#038;p=862
date: !binary |-
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categories: []
tags: []
comments: []
---
<p>There are some special keys that are handled differently by Windows and therefore cannot be inserted into the hotkey configuration panel (Settings > Hotkeys) directly. E.g. this is the case with the <kbd>Windows</kbd> or <kbd>Pause</kbd> keys. However, you can still use them with Greenshot - you just have to edit Greenshot's configuration file manually in order to do so:</p>
<ul>
<li>Exit Greenshot (important, otherwise your manual changes might be overwritten).</li>
<li>Locate and open <a href="http://getgreenshot.org/faq/where-does-greenshot-store-its-configuration-settings/" title="Where does Greenshot store its configuration settings?">Greenshot's configuration file</a>.</li>
<li>Find the hotkey settings within the file, they are called <code>RegionHotkey</code> (Capture region), <code>WindowHotkey</code> (Capture Window), <code>FullscreenHotkey</code> (Capture fullscreen), <code>LastregionHotkey</code> (Capture last region) and <code>IEHotkey</code> (Capture Internet Explorer) and can usually be found at the beginning of the file.</li>
<li>Change the hotkeys as desired, e.g. if you want to use <kbd>Windows</kbd> + <kbd>P</kbd> to invoke region capture, change the <code>RegionHotkey</code> entry as follows:<br><br />
<code>RegionHotkey=Win + P</code></li>
<li>Start Greenshot.</li>
</ul>
<p><strong>See also:</strong><br />
<a href="http://getgreenshot.org/faq/where-does-greenshot-store-its-configuration-settings/" title="Where does Greenshot store its configuration settings?">Where does Greenshot store its configuration settings?</a></p>

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---
layout: faq
status: publish
published: true
title: Are there any dependencies to other software / frameworks?
author:
display_name: greenshot
login: admin
email: greenshot-developers@lists.sourceforge.net
url: http://getgreenshot.org/
author_login: admin
author_email: greenshot-developers@lists.sourceforge.net
author_url: http://getgreenshot.org/
wordpress_id: 879
wordpress_url: http://getgreenshot.org/?post_type=faq&#038;p=879
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<p>Yes. Greenshot is written with and for the <strong>Microsoft .NET Framework 2.0</strong> and can't run without having this installed. Any version from 2.0 up to 4.5 should work. Of course, this limits usage to PCs running the Microsoft Windows operating system.</p>
<p>If you are unsure whether .NET is installed on your system, simply use our exe installer. It will check whether it is there, and if not offer to download and install it for you (if you want).</p>
<p><strong>See also:</strong><br />
<a href="/faq/what-exactly-does-the-exe-installer-do/">What exactly does the exe installer do?</a><br />
<a href="/faq/is-greenshort-really-portable/">Is Greenshort really portable?</a></p>

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layout: faq
status: publish
published: true
title: In which cases should I use the ZIP package instead of the installer?
author:
display_name: greenshot
login: admin
email: greenshot-developers@lists.sourceforge.net
url: http://getgreenshot.org/
author_login: admin
author_email: greenshot-developers@lists.sourceforge.net
author_url: http://getgreenshot.org/
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<p>The majority of users will be happy to use the exe installer. We recommend to do so, it is the easiest way to get started.<br />
However, there a some use cases in which you might prefer the ZIP version:</p>
<ul>
<li><strong>Using Greenshot without installing, e.g. if you want to use it portable.</strong><br />
As Greenshot can be started without installing it, you can use Greenshot for instance from a USB stick. Just extract the .zip to a directory and start the Greenshot.exe from there!<br />
The settings and log will be stored in the same directory, this really makes it portable.</li>
<li><strong>Installing Greenshot with your own or third party installer, for instance when you want to deploy Greenshot to multiple PC's.</strong><br />
Package all the files, make sure to include the license, except the plugins and languages you don't want and copy then on the target PC. You can supply your own settings, as is described in the setting.</li>
</ul>
<p><strong>See also:</strong><br />
<a href="/faq/what-exactly-does-the-exe-installer-do/">What exactly does the exe installer do?</a><br />
<a href="/faq/is-greenshort-really-portable/">Is Greenshort really portable?</a><br />
<a href="/faq/what-is-the-best-way-to-control-greenshots-configuration-at-install-time/">What is the best way to control Greenshots configuration at install time?</a></p>

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layout: faq
status: publish
published: true
title: What exactly does the exe installer do?
author:
display_name: greenshot
login: admin
email: greenshot-developers@lists.sourceforge.net
url: http://getgreenshot.org/
author_login: admin
author_email: greenshot-developers@lists.sourceforge.net
author_url: http://getgreenshot.org/
wordpress_id: 880
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<p>The Exe Installer does the following things:</p>
<ol>
<li>check pre-requisites (.NET 2.0 or higher)</li>
<li>display the license, ask where and what to install</li>
<li>uninstall any previously installed Greenshot</li>
<li>copy all the Greenshot files, including selected languages and plugins, to <code>Program files\Greenshot</code> (the actual path depends on 32 or 64 bit OS)</li>
<li>create shortcuts and a un-installer</li>
<li>use <a href="http://en.wikipedia.org/wiki/Native_Image_Generator">ngen</a> on the installed application, which should improve the performance (this takes a while)</li>
<li>create a startup registry entry</li>
<li>open our website with thank-you etc</li>
<li>start Greenshot (if selected)</li>
</ol>
<p>Except the startup registry there are no registry entries changed.</p>
<p>Our installer is created with Inno Setup, and details on the possible installer parameters can be found here: <a href="http://unattended.sourceforge.net/InnoSetup_Switches_ExitCodes.html">http://unattended.sourceforge.net/InnoSetup_Switches_ExitCodes.html</a></p>
<p><strong>See also:</strong><br />
<a href="/faq/in-which-cases-should-i-use-the-zip-package-instead-of-the-installer/">In which cases should I use the ZIP package instead of the installer?</a><br />
<a href="/faq/are-there-any-dependencies-to-other-software-frameworks/">Are there any dependencies to other software / frameworks?</a></p>

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layout: faq
status: publish
published: true
title: What is the best way to control Greenshot's configuration at install time?
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author:
display_name: greenshot
login: admin
email: greenshot-developers@lists.sourceforge.net
url: http://getgreenshot.org/
author_login: admin
author_email: greenshot-developers@lists.sourceforge.net
author_url: http://getgreenshot.org/
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<p>Greenshot offers several mechanisms for better control over its configuration, especially useful when deploying Greenshot to several computers, e.g. roll-out in a company.</p>
<p>Greenshot looks for config files in the following locations (and accepts the first location it finds a config file in):</p>
<ol>
<li>installation directory (where Greenshot.exe is located)</li>
<li>the executing user's roaming application data directory (e.g. <code>C:\Users\USERNAME\AppData\Roaming\Greenshot\</code>)</li>
</ol>
<p>There may be three files to control the configuration, each one of them may have all or a subset of the configuration parameters Greenshot offers. The files are loaded in the following order, each one overwriting the configuration parameters of the previous (if set):</p>
<ol>
<li>greenshot-defaults.ini</li>
<li>greenshot.ini</li>
<li>greenshot-fixed.ini</li>
</ol>
<p>Use <strong>greenshot-defaults.ini</strong> to provide your users with a common default configuration, e.g. where files should be stored or whether Greenshot should check for newer versions.<br />
<strong>greenshot.ini</strong> is used by Greenshot to store any settings changed by the user.<br />
Use<strong>greenshot-fixed.ini</strong> to force a set of configuration settings whenever Greenshot starts up. E.g. you might want to ensure that all users use the grayscale option for printing. This file is loaded last, so specifying a setting in here will overwrite the same setting (if present) from the previous files. In most cases fixed settings can also not be changed in Greenshot's settings dialog. If a user succeeds in changing the configuration manually, it will be overwritten again when Greenshot is started next time.</p>
<p>Greenshot will not modify greenshot-defaults.ini or greenshot-fixed.ini. If greenshot.ini is not found in both locations, it will be created automatically in the roaming application data directory, the configuration will then be aggregated from Greenshot's default configuration and greenshot-defaults.ini/greenshot-fixed.ini (if present).</p>
<p><strong>See also:</strong><br />
<a href="http://getgreenshot.org/faq/where-does-greenshot-store-its-configuration-settings/" title="Where does Greenshot store its configuration settings?">Where does Greenshot store its configuration settings?</a></p>

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layout: faq
status: publish
published: true
title: How can I use Greenshot for OCR?
author:
display_name: greenshot
login: admin
email: greenshot-developers@lists.sourceforge.net
url: http://getgreenshot.org/
author_login: admin
author_email: greenshot-developers@lists.sourceforge.net
author_url: http://getgreenshot.org/
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<p>For the Greenshot OCR (Optical Character Recognition) plug-in to work we are depending on a component from Microsoft called MODI (Microsoft Office Document Imaging). If this is installed Greenshot will activate the plugin (if installed) and you will have an OCR destination. If you select this destination the OCR logic from Microsoft will try to detect the text on the screenshot and Greenshot will place this on the clipboard. MODI can be installed as an option from the Microsoft Office 2003 / 2007 installer or as an option from the free Microsoft SharePoint Designer 2007 ( you can find a description and a link to download it under "method 2" here: <a href="http://support.microsoft.com/kb/982760" rel="nofollow">http://support.microsoft.com/kb/982760</a>)</p>

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---
layout: faq
status: publish
published: true
title: Is there any way to optmize the PNG files?
author:
display_name: greenshot
login: admin
email: greenshot-developers@lists.sourceforge.net
url: http://getgreenshot.org/
author_login: admin
author_email: greenshot-developers@lists.sourceforge.net
author_url: http://getgreenshot.org/
wordpress_id: 979
wordpress_url: http://getgreenshot.org/?post_type=faq&#038;p=979
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<p>As of version 1.1, Greenshot has functionality to use PNG optimizers, like OptiPNG, which can reduce the filesize of PNG files drastically. Currently this functionality is disabled by default as we don't include a tool due to size and license reasons. So this feature needs to be enabled manually in the Greenshot.ini file (see <a href="http://getgreenshot.org/faq/where-does-greenshot-store-its-configuration-settings/">Where does Greenshot store its configuration settings?</a>) by configuring the path to the executable under the section <code>[Core]</code> in the setting <code>OptimizePNGCommand</code> and eventually (default works with OptiPNG) the command line arguments in the setting <code>OptimizePNGCommandArguments</code>. Note: The command is called whenever a PNG is written or uploaded, so if it is very slow Greenshot will take longer.</p>
<p>Example:<br />
<code><br />
; Optional command to execute on a temporary PNG file, the command should overwrite the file and Greenshot will read it back. Note: this command is also executed when uploading PNG's!<br />
OptimizePNGCommand=C:\Tools\optipng.exe</p>
<p>; Arguments for the optional command to execute on a PNG, {0} is replaced by the temp-filename from Greenshot. Note: Temp-file is deleted afterwards by Greenshot.<br />
OptimizePNGCommandArguments="{0}"<br />
</code></p>
<p><strong>See also:</strong><br />
<a href="http://getgreenshot.org/faq/where-does-greenshot-store-its-configuration-settings/">Where does Greenshot store its configuration settings?</a></p>

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layout: faq
status: publish
published: true
title: How can I insert line breaks in text boxes when using Greenshot's image editor?
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author:
display_name: greenshot
login: admin
email: greenshot-developers@lists.sourceforge.net
url: http://getgreenshot.org/
author_login: admin
author_email: greenshot-developers@lists.sourceforge.net
author_url: http://getgreenshot.org/
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<p>Usually, screenshot annotations are of a brief nature and thus don't need paragraphs and line breaks - this is why <kbd>Enter</kbd> and <kbd>Return</kbd> finish editing of a text box instead of inserting a line break, similar to other software e.g. MS Excel.<br />
Of course, there are situations in which there is need to add line breaks. You can do so by simply hitting <kbd>Shift</kbd> + <kbd>Return</kbd> or <kbd>Shift</kbd> + <kbd>Enter</kbd>, respectively.</p>

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---
layout: faq
status: publish
published: true
title: How can I paste screenshots into Skype?
author:
display_name: greenshot
login: admin
email: greenshot-developers@lists.sourceforge.net
url: http://getgreenshot.org/
author_login: admin
author_email: greenshot-developers@lists.sourceforge.net
author_url: http://getgreenshot.org/
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<p>If you need to copy&paste into Skype, have a look into the settings dialog, Expert tab. After confirming that you are knowing what you are doing you can configure the list of formats that are stored into the clipboards. Skype requires Windows Bitmap (at the bottom of the list).</p>
<p>Unfortunately, supporting copy and paste to different programs via the Windows clipboard is a tedious task. Different programs expect different formats from the clipboard. When adding more formats to support more programs, it usually breaks support for other programs, so there is no perfect configuration which works for everyone.</p>
<p>Anyways, we generally advice to prefer other ways than the clipboard to send images to other programs, because clipboard usage most often results in an image that is a lot larger in file size than the original.</p>
<p>Skype users might want to have a look at our blog post explaining <a href="/2013/02/17/how-to-send-an-image-to-skype-using-command-line-arguments/">how to directly send files to Skype</a> using the External Command plugin, once set up this requires even less interaction than using the clipboard.</p>

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---
layout: faq
status: publish
published: true
title: Why does Windows 8 suggest to install earlier .NET versions when starting Greenshot?
author:
display_name: greenshot
login: admin
email: greenshot-developers@lists.sourceforge.net
url: http://getgreenshot.org/
author_login: admin
author_email: greenshot-developers@lists.sourceforge.net
author_url: http://getgreenshot.org/
wordpress_id: 1027
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<p>In case you are using Windows 8, you might see a message when starting Greenshot, saying "An app on your PC needs the following WIndows feature: .NET Framework 3.5 (includes .NET 2.0 and 3.0)". <a href="http://getgreenshot.org/faq/why-does-windows-8-suggest-to-install-earlier-net-versions-when-starting-greenshot/an-app-on-your-pc-needs-the-following-windows-feature-net-framework-3-5-includes-net-2-0-and-3-0/" rel="attachment wp-att-1028"><img src="http://getgreenshot.org/wp-content/uploads/2013/10/an-app-on-your-pc-needs-the-following-windows-feature-.net-framework-3.5-includes-.net-2.0-and-3.0-300x231.png" alt="An app on your PC needs the following WIndows feature" width="300" height="231" class="alignleft size-medium wp-image-1028" /></a></p>
<p><strong>Just skip it.</strong> As far as we know, Greenshot is working fine with .NET 4.0.</p>
<p>Greenshot 1.x is built to run with .NET Framework version 2.0/3.5, and Windows simply does not know that it can be run on .NET 4.0 also, and thus asks whether to install version 3.5.</p>
<p>If, contrary to expectations, you encounter any errors with this setup, please <a href="getgreenshot.org/tickets/">let us know</a>.</p>

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---
layout: faq
status: publish
published: true
title: How can I avoid the active window losing focus when taking a screenshot?
author:
display_name: greenshot
login: admin
email: greenshot-developers@lists.sourceforge.net
url: http://getgreenshot.org/
author_login: admin
author_email: greenshot-developers@lists.sourceforge.net
author_url: http://getgreenshot.org/
wordpress_id: 1133
wordpress_url: http://getgreenshot.org/?post_type=faq&#038;p=1133
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<p>You are probably trying to take a screenshot of a focused application by right-clicking Greenshot's systray icon, right? Please use Greenshot's global hotkeys instead, e.g. by default the <kbd>PrntScreen</kbd> key.</p>
<p>Interacting with other programs or parts of the Windows user interface will take away focus from an application window, in this case right-clicking the Windows systray makes the previous window inactive and also hide opened menus, selection list options, etc. Microsoft Windows is designed to work like that, there is nothing we can do about it, but using the hotkeys is a great workaround.</p>
<p>Hint: you can see the currently assigned hotkeys directly in Greenshot's systray menu. You can also assign other keys/combinations in the settings dialog.</p>
<p><strong>See also:</strong><br />
<a href="http://getgreenshot.org/faq/why-does-the-print-key-not-work-in-some-windows/"><br />
Why does the Print key not work in some windows?</a></p>

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---
layout: faq
status: publish
published: true
title: My PrntScreen key no longer works with Greenshot.... why?
author:
display_name: greenshot
login: admin
email: greenshot-developers@lists.sourceforge.net
url: http://getgreenshot.org/
author_login: admin
author_email: greenshot-developers@lists.sourceforge.net
author_url: http://getgreenshot.org/
wordpress_id: 1134
wordpress_url: http://getgreenshot.org/?post_type=faq&#038;p=1134
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<p>Are you using Dropbox? Several users reported similar problems after installing Dropbox or updating it. Newer versions of Dropbox come with a feature that copies screenshots to your Dropbox account. For this reasons, it registers the <kbd>PrntScreen</kbd> key and Greenshot is no longer notified when you hit the key.</p>
<p>Many people are confused by this, so obviously Dropbox does not make its changes to the system configuration transparent enough. Feel free to contact Dropbox support about this.</p>
<p>There are various workarounds available, pick one :)</p>
<ul>
<li>Uninstall Dropbox</li>
<li>Deactivate Dropbox</li>
<li>Turn off Dropbox' screenshot feature in the Dropbox settings</li>
<li>Change Greenshot's hotkey for screenshots to anything else in the Greenshot settings</li>
</ul>

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---
layout: faq
title: Are there any dependencies to other software / frameworks?
sort_id : 2
---
Yes. Greenshot is written with and for the Microsoft .NET Framework 2.0 and cant run without having this installed. Any version from 2.0 up to 4.5 should work. Of course, this limits usage to PCs running the Microsoft Windows operating system.
If you are unsure whether .NET is installed on your system, simply use our exe installer. It will check whether it is there, and if not offer to download and install it for you (if you want).
See also:
What exactly does the exe installer do?
Is Greenshort really portable?

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---
layout: faq
title: "Is Greenshort really portable?"
sort_id: 1
categories: requirements
---
It depends on your definition of portability. Some people would argue that it is not, because it needs to have the Microsoft .NET framework 2.0 or later installed. As this is already the case on most computers, we regard Greenshot as portable. If you prefer portability over an easy install, download the ZIP distribution from our version history, unpack its contents to your hard disc or a USB stick and start Greenshot.exe. If you do not know whether .NET framework is installed on your computer, simply download the latest Greenshot installer, it will check for .NET and offer to install it if it is missing.
By depending on the .NET framework, Greenshot obviously also needs a Microsoft Windows operation system to work.
See also
Will there ever be a Greenshot version for Linux or Mac?

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tags: menu
permalink: /faq/
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@ -16,7 +18,8 @@ tags: menu
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